Return Policy
Buy Smart LLC is committed to customer satisfaction. If your items are damaged, defective or incomplete, a request for a return or refund must be made within 48 hours of the original date of receipt. Our Returns Department must be notified of all returns at Orders@buysmart-gsa.com. No returns will be accepted without notification (Return without prior authorization, see below). In the event of a mistake, we will do our best to ensure returns are handled quickly and fairly.
Please check your Packing Slip with the contents of your box.
Items must be returned to Buy Smart LLC within 14 days of purchase for a full credit.
Items returned must be in the original packaging and in re-sellable condition.
Most items carry a 30-day exchange policy if you are having problems with an item.
Item returned from 14-28 days are subject to a restocking charge of 5-15%.
Product returned after 90-days may not be able to be returned to the manufacturer distribution center.
Due to Legal and Health code issues, we can not accept back any food or medical type items.
If you are unhappy with an item please let us know. We closely monitor returns, and if we find a consistent problem we will stop selling that item until the issue is resolved by the manufacturer.
Requesting a Return Authorization Number
To return an item, e-mail us at orders@buysmart-gsa.com to obtain a Return Authorization Number. Please provide the following information in your e-mail:
Order Number, include in the subject line of your e-mail Item(s) and quantity you wish to return. Reason for the return.
Within 24 hours of receiving your request, we will e-mail you return instructions, including a Return Authorization Number. In the event you are returning something due to damage, manufacturer defect or an error on our part, we can also e-mail a UPS/USPS/FedEx shipping label to return the items at our expense.
Packaging and Sending Returns
Once you have your Return Authorization Number and a return address, carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging. Please package the item appropriately for shipment.
Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure we receive it.
We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost in transit.
If a ppoduct is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
Return Restriction
Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items: all toner cartridges, electronics, business machines, hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper). These products will only be accepted in the event of a manufacturer's defect or an error on our part.
Opened computer software will not be accepted for return. In addition, you may not return calendars or dated appointment books from the current or previous calendar years.
Return Reasons
If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, re-stockable item, less shipping costs. Please be aware that when returning a product shipped free of freight, our actual outbound shipping costs will be deducted from your return. You will be responsible for the cost of returning the item to Buy Smart LLC.
If we sent you a defective item, an incorrect item, or the item was damaged in shipment, we will arrange for the merchandise to be returned. If your order is incomplete, or you do not receive your order in a reasonable time frame, please contact us within 2 business days and we will investigate and, if necessary, process a replacement.
Returns Without Prior Authorization
In order to keep prices low for all customers, a return authorization is required to return merchandise. If a return is received without prior return authorization, the shipment may be refused and/or returned to you at your cost. Thank you in advance for helping us keep prices low for all of our customers.
Processing Refunds/Replacements
As soon as we receive your returned items, we will inspect and process the items. Replacements and refunds are normally processed within three business days. Allow one week to receive replacement merchandise.